Terms & Conditions

Please read these Terms & Conditions carefully.

Pricing Guide
All payments for Commission work can be paid either by bank transfer or cash. I require a 50% deposit when you place your order.

All workshops listed on this site are indivdually priced and are clearly stated on the 'Workshops' page. Full payment for workshops and/or one to one tuition is required at time of booking and is non refundable. Payment can be made via bank transfer.

Returns or Cancellations
You have the right to cancel your order up to 14 days after receiving your order but this does not apply to items that are personalised or bespoke. We are confident that you will be happy with your order, but should you want to return any item bought from Shining Bright Arts, Crafts & Illustration, we will gladly offer you an exchange or refund excluding any postage, providing the item is returned in a re-saleable condition. Bespoke or personalised items can not be returned once payment has been made.

In the unlikely event that any item is faulty, please notify us within 48 hours so we can rectify it.

Customers are responsible for the payment of any postage incurred in the return of the item, unless returning a faulty item. Please note that we can not be responsible for any packages that fail to reach us, therefore we suggest that you return your item using a trackable method such as the Royal Mail signed for service.

For a return address email me for details. To arrange a cancellation or return email me [email protected]

Delivery
Delivery for the UK is normally within 14 working days from date of order.
Uk delivery: £6 (subject to size and weight)
For International deliveries this will normally be within 20 days from date of order.
International delivery: £15 (subject to size and weight)

As certain products are made to order, for example Pet Portraits then delivery can be anything from 4 - 6 weeks depending on design requirements and busy periods. If you are planning on a personalised gift, please try and order well in advance. If you do require an item sooner we will always try to accommodate these requests.

Copyright & Trademarks
All website design, text, graphic and designs remain the property of © Shining Bright Arts, Crafts & Illustration. You may not modify, replicate or reproduce any design in any format without permission.
Any content supplied by you must be free of Copyright, be your own property or be supplied with the permission of the originator (requested by you). Shining Bright Arts, Crafts & Illustration reserves the right to refuse to produce anything of an offensive or illegal nature and will not be responsible for breach of Copyright/intellectual property infringement on any materials supplied by you.

Disclaimer
The information contained within this website is provided by Shining Bright Arts, Crafts & Illustration and is for general information purposes only. Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website, products, services and information. Any reliance you place on such information is strictly at your own risk. Shining Bright Arts, Crafts & Illustration takes no responsibility for , and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website. We will not be responsible for any events beyond our control that prevent us from carrying out your order. We reserve the right to amend these terms and conditions at any time. These terms and conditions do not affect your statutory rights. Thank you for taking the time to read this, we hope you enjoy your purchase.

Customs and Import Duties Information
Your order may be subject to import duties and taxes, which are levied once your package reaches your Country. Shining Bright Arts, Crafts & Illustration does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges they must be rendered in order for your package to clear customs. For more information please contact your local customs office.

Privacy & Cookies
Shining Bright Arts, Crafts & Illustration values your privacy and under no circumstances will information given by you, the customer, be passed on or sold to a third party. Any information received by us is for the sole purpose of order fulfilment and Workshops/Art Club bookings . We are GDPR compliant.

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